NetSuite Tutorial | What are customer refunds in NetSuite?

Ron Danenberg
Ron Danenberg
CTO, Kolleno linkedin url
video poster

NetSuite Training Summary

In this quick guide, Ron from Kolleno as delves into the nuances of managing customer refunds in NetSuite.

This tutorial covers two main methods for issuing refunds: against a payment and via a credit memo.

Learn the straightforward approach for direct refunds following cash sales or invoice payments, and explore the strategic use of credit memos for handling returns or service cancellations.

Understand how these methods impact customer satisfaction and ensure clean financial records by showing both the initial payment and the subsequent refund.

Discover the importance of choosing the right refund method based on specific situations and how Kolleno can automate this process for efficiency and accuracy in your financial operations.

Learn how to:

– Access the “Customer Refunds” page in NetSuite.

– Choose between refunding against a payment or credit memo.

– For straightforward returns, refund against the original payment.

– Use credit memos for acknowledging returns before issuing refunds.

– Ensure accurate accounting by specifying the refund method.

– Save the transaction to maintain clean financial records.