Data Processing Addendum

This data processing addendum (the “DPA”) forms part of and is incorporated into the terms and conditions governing Kolleno’s provision of Services (as defined in the Terms and Conditions) as available at (the “Terms and Conditions”). Unless defined herein, capitalised terms shall have the meaning given to them in the Terms and Conditions.  



1. What is this agreement about? 

1.1. Purpose. The parties are entering into this DPA for the purpose of processing Personal Data (as defined above). 

1.2. Definitions. Under this DPA:  

(a) adequate country means a country or territory that is recognised under Data Protection Laws from time to time as providing adequate protection for processing Personal Data; 

(b) Controller, data subject, personal data breach, process/processing, Processor and supervisory authority have the same meanings as in the Data Protection Laws; and 

(c) Sub-Processor means another processor engaged by the Processor to carry out specific processing activities with Personal Data. 

2. What are each party’s obligations? 

2.1. Controller obligations. Controller instructs Processor to process Personal Data in accordance with this DPA, and is responsible for providing all notices and obtaining all consents, licences and legal bases required to allow Processor to process Personal Data.  

2.2. Processor obligations. Processor will: 

(a) only process Personal Data in accordance with this DPA and Controller’s instructions (unless legally required to do otherwise), 

(b) not sell, retain or use any Personal Data for any purpose other than as permitted by this DPA and the Terms and Conditions, 

(c) inform Controller immediately if (in its opinion) any instructions infringe Data Protection Laws, 

(d) use appropriate technical and organisational measures when processing Personal Data to ensure a level of security appropriate to the risk involved, 

(e) notify Controller of a personal data breach within the Breach Notification Period and provide reasonable assistance to Controller as required under Data Protection Laws in responding to it, 

(f) ensure that anyone authorised to process Personal Data is committed to confidentiality obligations, 

(g) without undue delay, provide Controller with reasonable assistance with:  

   (i) data protection impact assessments,  

   (ii) responses to data subjects’ requests to exercise their rights under Data Protection Laws, and  

   (iii) engagement with supervisory authorities,  

(h) if requested, provide Controller with information necessary to demonstrate its compliance with obligations under Data Protection Laws and this DPA, 

(j) subject to advance written notice, allow for audits at Controller’s reasonable request, provided that audits are limited to once a year and during business hours except in the event of a personal data breach, and 

return Personal Data upon Controller’s written request or delete Personal Data by the end of the Term, unless retention is legally required.   

2.3. Warranties. The parties warrant that they and any staff and/or subcontractors will comply with their respective obligations under Data Protection Laws for the Term. 

3. Sub-processing 

3.1. Use of sub-processors. Controller authorises Processor to engage other processors (referred to in this section as sub-processors) when processing Personal Data.  

3.2. Sub-processor requirements. Processor will:  

(a) require its sub-processors to comply with equivalent terms as Processor’s obligations in this DPA, 

(b) ensure appropriate safeguards are in place before internationally transferring Personal Data to its sub-processor, and 

(c) be liable for any acts, errors or omissions of its sub-processors as if they were a party to this DPA. 

3.3. Approvals. Processor may appoint new sub-processors provided that they notify Controller in writing in accordance with the Sub-processor Notification Period.  

3.4. Objections. Controller may reasonably object in writing to any future sub-processor. If the parties cannot agree on a solution within a reasonable time, either party may terminate this DPA. 


4. International personal data transfers 

4.1. Instructions. Processor will transfer Personal Data outside the UK, the EEA or an adequate country only on documented instructions from Controller, unless otherwise required by law. 

4.2. Transfer mechanism. Where a party is located outside the UK, the EEA or an adequate country and receives Personal Data:  

(a) that party will act as the data importer 

(b) the other party is the data exporter, and  

(c) the relevant Transfer Mechanism will apply. 

4.3. Additional measures. If the Transfer Mechanism is insufficient to safeguard the transferred Personal Data, the data importer will promptly implement supplementary measures to ensure Personal Data is protected to the same standard as required under Data Protection Laws. 

4.4. Disclosures. Subject to terms of the relevant Transfer Mechanism, if the data importer receives a request from a public authority to access Personal Data, it will (if legally allowed): 

challenge the request and promptly notify the data exporter about it, and 

only disclose to the public authority the minimum amount of Personal Data required and keep a record of the disclosure.  


5. Other important information 

5.1. Survival. Any provision of this DPA which is intended to survive the Term will remain in full force. 

5.2. Order of precedence. In case of a conflict between this DPA and other relevant agreements, they will take priority in this order:  

(a) Transfer Mechanism; 

(b) DPA; and 

(c) Terms and Conditions. 

5.3 Notices. Formal notices under this DPA must be in writing and comply with the requirements set out in the Terms and Conditions.  

5.4. Third parties. Except for affiliates, no one other than a party to this DPA has the right to enforce any of its terms. 

5.5. Entire agreement. This DPA supersedes all prior discussions and agreements and constitutes the entire agreement between the parties with respect to its subject matter and neither party has relied on any statement or representation of any person in entering into this DPA. 

5.6. Amendments. Any amendments to this DPA must be agreed in writing. 

5.7. Assignment. Neither party can assign this DPA to anyone else without the other party’s consent.  

5.8. Waiver. If a party fails to enforce a right under this DPA, that is not a waiver of that right at any time. 

5.9. Governing law and jurisdiction. The Governing Law applies to this DPA and all disputes will only be litigated in the courts of the Jurisdiction.