Accelerate Dispute Resolution
Improve the way you monitor and resolve customer disputes.
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Maintain Client SatisfactionQuickly resolve disputes to meet SLAs, and shield customer experience from errors and complexity.
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Improve Team’s Efficiency
Expedite tasks with automation, reducing manual effort and providing clear pathways for resolution.
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Set up Tracking & Monitoring
Categorize disputes and maintain accurate records, quickly identify issues and best paths to resolution.
Seamless Dispute Management
Leverage Kolleno for Customer Satisfaction
Create a dispute
Flag invoices with discrepancies and enter details regarding the nature of the dispute
Set chargeback triggers
Alert the finance team of chargebacks, initiating customer communication or dispute resolution
Manage disputes
View all disputes, filter, sort and search by dispute reason; update the status of disputes easily
Team-wide notifications
Automated notifications to relevant parties when a dispute is created or updated
Dispute-based worfklows
Automate workflows and assign activities to certain users, create follow up schedules.
Tagging & Reporting
Generate reports on disputes for analysis and record-keeping.
Kolleno Success Stories
We turned to Kolleno’s accounts receivable management solution to streamline our invoicing and payment processes. We loved how the customer payment portal enabled our clients to conveniently access their invoices and make payments smoothly.
With Kolleno, we save 12 hours weekly by streamlining the monotonous manual tasks in our daily operations. This has allowed us to devote more time to more analytical tasks instead which only further improves the efficiency of our processes
What is dispute resolution?
Payment dispute resolution involves resolving conflicts or disagreements between parties related to financial transactions. These disputes can arise from issues such as incorrect charges, unauthorized transactions, billing errors, or disputes over the quality of goods or services received in exchange for payment.
What are the different methods of payment dispute resolution?
Common methods of payment dispute resolution include negotiation, mediation, arbitration, and litigation. In some cases, parties may also utilize dispute resolution mechanisms provided by payment processors, credit card companies, or financial institutions.
What are the advantages of dispute management automation?
Automating dispute management has many benefits for handling payment issues. It makes things easier by spotting and sorting out problems automatically, which means less work for people and fewer mistakes. With automation, disputes can be dealt with faster because it sends alerts right away, keeps track of everything, and can quickly escalate issues when needed. Plus, it helps keep records accurate and organized, making it easier to follow rules and check things later on. Overall, using automation for dispute management can save time and money for businesses while making customers happier with quicker and better solutions to problems.
What payments providers are you partnering with?
We have established partnerships with a range of reputable payment providers, like Stripe, Blink, Adyen, GoCardless and more, ensuring our clients have access to diverse and reliable payment processing options tailored to their needs.
How often does Kolleno sync with my accounting system?
Once integrated, we have access to the live data from your cloud-based systems. This ensures that all of the information in our system is up to date, and thus triggers for automated communications are precise.
