How a Leading Cybersecurity Business Collected $50M with Kolleno

What began as a small idea grew quickly into a major success. After raising more than $900 million in funding, the company established itself as a leading SaaS business and a leader in cybersecurity.

Today it is trusted by over 100,000 businesses and millions of consumers to protect sign-ins and sensitive information across the applications and websites they use every day. Its identity security and access management solutions safeguard people’s most important data, at work and at home, while keeping the experience simple and accessible.

The finance team was already running accounts receivable software, but it kept breaking down where it mattered most. Managing a fast-growing business meant handling a high volume of invoices with precision, and the existing setup could not keep up. Dunning emails went to the wrong contacts and often carried outdated or incorrect information. Automation that was meant to save time created friction instead. As the Finance Manager put it, the team ended up spending more time fixing automated follow-ups than they would have spent doing the work by hand.

The second issue was inflexibility. The platform could not be configured around the team’s custom NetSuite setup, so the finance team had to bend their process to fit the software rather than the other way around. Integration was inconvenient and unreliable, collections slowed down, and simple goals like automating invoice payments or letting customers manage their own payment methods stayed out of reach. None of this was a resourcing problem. It was a tooling problem, created by a system that could not scale or adapt alongside the business.

Where the old system misfired, Kolleno delivered dependability. Automated dunning now reaches the right contacts with accurate, up-to-date information, so the team no longer spends its time correcting follow-ups after the fact. Thanks to the NetSuite integration, any change in payment terms or customer details flows into Kolleno in real time, removing the risk of outdated or mismatched data. A centralized dashboard pulls collections, payments, reconciliations, and refunds into one place, giving the team the trust in their tools that the previous setup never earned.

Kolleno also flexed to fit the business rather than forcing the business to fit the software. The tech team synchronized custom fields and workflows to match the client’s specific NetSuite configuration from the outset, so the platform worked the way this team already worked. That flexibility unlocked the tasks that once felt out of reach: Stripe refunds are now processed with a single click inside Kolleno and synced back to NetSuite automatically, and the Collections Task Manager consolidates tasks, emails, disputes, and calls into one interface, giving each team member a clear, system-generated to-do list matched to their role.

Once the team had a platform they could trust, the results followed fast. Within six months, the business collected $50 million through Kolleno, turning overdue balances into cash that could be reinvested into growth and innovation.

The pressure on overdue accounts eased sharply. The 1-30 day aging balance improved by 70%, and the 31-60 day aging balance improved by 74%, letting the team shift focus toward higher-priority clients instead of chasing late payments.

The biggest shift was in time. Automated workflows saved 1,269 hours in three months, around 97.6 hours every week. Those hours no longer go to correcting errors and chasing payments. They go to strategic work, while the platform handles the routine follow-ups on its own