Resolve disputes and deductions before cash gets stuck
Chargebacks and deductions land with no reason attached, so teams chase the cause before they can even validate the claim. Kolleno alerts your team the moment one lands and tracks the reason code behind it, validating claims faster.
Quick resolution for every dispute and deduction
The full story of every dispute, on one timeline
Disputes come in through different channels and lose context when someone else has to pick them up.
Whether raised through the portal, email, or your ERP, every dispute lands in one workspace with its messages, invoice references, and reason codes attached, so anyone on your team can pick it up.
Automate routine tasks, focus on what matters
Every dispute matters, but treating them all the same slows down the ones that matter most.
AI Agents rank and prioritize disputes by reason code, so every dispute gets acknowledged while your team’s effort goes to the most urgent cases first.
The truth about your disputes, updated in real time
Know exactly which disputes are stalling cash, and why.
Kolleno tracks and classifies the reason behind every dispute and deduction, so you can see the real patterns behind late payments, not just the backlog.
Connects with any ERP, CRM, or bank
Dispute and payment data often sit in systems that don't talk to each other.
Kolleno syncs two-way, in real time, with major ERPs, CRMs, and banks through an open API, giving one consolidated view of your financial data.
Your team's effort, multiplied by AI Agents
Custom AI Agents, orchestrated by you
Configure AI Agents to handle collections your way. Set communication tone, choose languages, define escalation triggers, and adjust follow-up timing seamlessly.
What's actually slowing your dispute resolution?
Here's where disputes and deductions get stuck today, and what changes once Kolleno takes over.
DNA Payments reduced manual AR work by 75%
Before Kolleno, everything was manual, we were running off Excel sheets with no formal customer communication. With Kolleno, we've moved into the 21st century with automation.
- 75% reduction in manual AR work
- 30% improvement in collection rates
- 15 hours saved per week on payment follow-ups
Frequently asked questions
What is dispute resolution?
Payment dispute resolution involves resolving conflicts or disagreements between parties related to financial transactions. These disputes can arise from issues such as incorrect charges, unauthorized transactions, billing errors, or disputes over the quality of goods or services received in exchange for payment.
What are the different methods of payment dispute resolution?
Common methods of payment dispute resolution include negotiation, mediation, arbitration, and litigation. In some cases, parties may also utilize dispute resolution mechanisms provided by payment processors, credit card companies, or financial institutions.
What are the advantages of dispute management automation?
Automating dispute management has many benefits for handling payment issues. It makes things easier by spotting and sorting out problems automatically, which means less work for people and fewer mistakes. With automation, disputes can be dealt with faster because it sends alerts right away, keeps track of everything, and can quickly escalate issues when needed. Plus, it helps keep records accurate and organized, making it easier to follow rules and check things later on. Overall, using automation for dispute management can save time and money for businesses while making customers happier with quicker and better solutions to problems.
What payments providers are you partnering with?
We have established partnerships with a range of reputable payment providers, like Stripe, Blink, Adyen, GoCardless and more, ensuring our clients have access to diverse and reliable payment processing options tailored to their needs.
How often does Kolleno sync with my accounting system?
Once integrated, we have access to the live data from your cloud-based systems. This ensures that all of the information in our system is up to date, and thus triggers for automated communications are precise.
Still have questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.
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