Claim back hours usually spent on repetitive manual chasing with AI-powered collections software. Kolleno lets you automate reminders, follow-ups, and dunning to save you and your team time and regain control of strategy and customer relationships.
Easily prioritize accounts that need the most attention and prevent missed payment promises and fragmented customer information. Maintain a consistent, personalized approach with Kolleno’s collection automation.
Book a demoA faster approach to getting paid, without confusion
You don’t need to switch between a multitude of tools (such as your ERP, Excel, and Outlook) to manage receivables and collections. Bring everything you need into one place with centralized, automated collections that help decrease your days sales outstanding (DSO) and give a complete view of every customer.
Here’s what collections automation can do for you:
Automated chasing
Keep collections moving at pace
Following up on outstanding invoices is often repetitive and time-consuming, but it doesn’t have to be. Kolleno can trigger reminders and collection sequences based on invoice status, due dates, and other conditions. It uses email or SMS to keep communication moving without you having to manually track every follow-up.
Automatically cover the whole journey from pre-dunning and initial reminders to escalations, and maintain consistent collections activity across your entire customer base.
Intelligent workflows
Build smarter collection strategies
Collections should be consistent, but not one-size-fits-all. Build your strategy around the individual customer and their circumstances rather than applying the same process to every overdue invoice. Kolleno workflows take factors like outstanding balance, days overdue, customer risk, payment behavior, and customer groups into account before deciding what happens next.
This means different accounts receive different approaches, so the best actions for the job are triggered at the right times, based on an account’s circumstances.
AI execution
Put artificial intelligence to work on collections
Manually handling large collections portfolios can become unmanageable as you expand. Let AI take the repetitive side of collections off your hands, while you and your team stay in control of the big picture. Kolleno’s AI agents carry out follow-ups and determine the appropriate timing and tone for customer communications based on the rules and strategy you’ve established.
This takes the burden off your shoulders, while still allowing you to step in where human judgment and relationship nurturing are needed.
Collector productivity
Focus your team where it matters most
Get a clear view of what needs your attention and why, bringing tasks, communications, payment information, and customer history together. Prioritize actions so you can focus your time where it’s most valuable.
Your teams can also track Promises to Pay and manage escalations while viewing previous interactions in a shared customer timeline. This means that when human intervention is needed, you have all the context you require without sifting through emails or multiple systems.
From chase to cash
Connect every step to payment
Link your collections activity with payments and reconciliations, helping move accounts from overdue invoices to received and matched payments.
With Kolleno, your customers can access invoices and payment options through the payment portal, while cash application automatically matches incoming payments to invoices and synchronizes them with your ERP. No more tedious hours spent closing the loop manually or financial records that are out of date.
Book a demoBenefits of collections automation software
Kolleno’s AI-powered collections automation helps you get paid faster and more predictably. Here’s what you’ll gain:
Improve cash flow and reduce DSO
The faster you identify outstanding invoices and get them paid, the less time your cash remains tied up in receivables. Kolleno helps keep this time as short as possible by automating collections and providing payment processing, real-time overdue balances, and payment forecasting.
Your team can act faster, providing more consistent follow-up to prevent payments from slipping. This reduces DSO and allows you to get paid quickly and efficiently.
Make incoming cash more predictable
It’s hard to make financial decisions or plan your cash flow if you don’t know when you’ll actually be receiving payments. Kolleno gives you clarity by analyzing customer behavior and Promises to Pay, along with historical trends, to accurately predict expected payment dates and amounts.
With our forecasts, your team gains a live view of expected cash rather than relying solely on outdated reports.
Scale collections without adding headcount
Growth is great for business, but in the past, increasing customers and invoice volumes meant more time manually chasing every account. You’d need to hire more hands to keep up with the workload.
With automation, however, you can manage a larger collections portfolio with your existing team. AI agents carry out collections activity for you, allowing you to focus only on exceptions that require your expertise. Tasks are automatically prioritized so you know which accounts truly need your attention.
Reduce human errors
Manual processes are time-consuming, but they’re also error-prone. Frequently moving information between spreadsheets, email, ERP systems, and payment platforms creates plenty of opportunities for duplication and mistakes.
Kolleno reduces this risk by bringing your AR information into one place and automating processes from payment matching to reconciliation, while syncing information with your ERP. This means data remains connected. At the same time, it significantly reduces the need for manual data entry and reconciliation across separate systems, keeping everything more accurate.
Improve your customer payment experience
A common misconception is that collections management automation equals sending more generic reminders. This isn’t the case with Kolleno. Our platform tailors communications according to the customer and their situation, while the payments portal gives access to invoices and payment options in one place. This makes it easier to understand what’s owed and reduces friction between your customer and payment.
We also provide a complete communication history to help your teams resolve questions and disputes without repeatedly asking customers for the same information.
Learn MoreWhy finance teams trust Kolleno’s automated collections software
1000+ companies trust Kolleno with their order-to-cash processes and have benefited from a 71% reduction in overdue balances. Here’s why we’re the collections automation platform of choice for businesses from growing firms to global enterprises.
One workspace for your entire collections process
Kolleno offers more than just collections automation; it gives you a centralized environment so your team has the context they need to manage every account from one place. Bring your invoice data, customer communications, payment history, and collection tasks into one shared workspace so you no longer have to jump between systems to understand an account and make decisions.
AI you control
We take a human-expertise, AI-execution approach to automation, where routine tasks are taken off your hands, but you always have overall agency. Configure AI agents around your own collection strategy, including communication tone, languages, escalation triggers, and follow-up timing.
Stay informed about every action taken by AI with complete audit trails and real-time dashboards for total visibility.
Connect to the systems you already use
With Kolleno, you don’t have to create another isolated source of truth for collections or AR as a whole. Keep the information used for collections connected to your existing financial systems. Synchronize invoices, customers, payments, and reconciliation data with 1000+ integrations, including ERP, CRM, banking, and email systems, and an open API for other cloud-based systems.
Built for enterprise-scale collections
Benefit from collections automation that’s designed to handle growing volumes without needing teams to scale their manual work at the same rate. If you’re looking to grow your business, or already operate at enterprise scale, Kolleno’s automated collections workflows handle activity across large, complex portfolios, allowing your teams to focus on priority work while AI handles the rest.
Secured financial data
Get reassurance that your automation platform is built with the controls expected for sensitive financial information. Kolleno protects your data with:
- Access control
- Continuous monitoring
- Regular security audits
- AES-256 and SSL encryption
- Secure AWS data centers
We’re also ISO 27001 certified, as well as SOC 2 Type II and SOC 1 Type II compliant, so you can be confident in how we manage information security and financial data controls.
FAQs about collections automation tools
What is collections automation software?
Collections automation software helps your finance team automate repetitive accounts receivable activities, such as payment reminders, follow-ups, dunning, and collection workflows. It can also help you prioritize accounts, track payment commitments, and connect collection activity with payments and financial data.
How does AI work in automated collections?
Kolleno’s AI Agents can carry out repetitive collection activity based on your predefined strategy. You can configure factors such as communication tone, language, follow-up timing, and escalation triggers, while your team retains control over accounts that require human judgment or relationship management.
How does collections automation reduce manual effort?
Collections automation takes repetitive tasks such as sending payment reminders, scheduling follow-ups, managing collection sequences, tracking Promises to Pay, and matching incoming payments out of your team’s day-to-day workload. Kolleno can automate these activities based on your collection strategy, while bringing customer information, communications, payment history, and tasks into one place so you spend less time switching between systems or manually tracking accounts.
Does collections automation replace collectors?
No. Collections automation reduces repetitive manual work rather than removing the need for human expertise. Kolleno’s AI Agents can handle routine collection activity, while your team can focus on exceptions, complex accounts, disputes, and customer relationships that require human judgment.
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