Kolleno Payments
Let’s face it, disputes are the reality no one in finance likes to talk about.
They slow down cash flow, frustrate your account team, strain customer relationships, and throw off financial forecasts. If left unmanaged, even the smallest claims can escalate into major bottlenecks, costing your business time, money, and trust.
That’s why in 2025, finance leaders are leaning into technology, specifically dispute management software, to take back control. These tools do more than just log complaints. They centralize workflows, streamline communication between departments, and bring much-needed transparency to a process that’s traditionally chaotic.
But with so many solutions in the market, how do you know which one fits your business best?
In this article, we’ll walk you through the top dispute management software of 2025, break down what each does well, and help you find the right fit, whether you’re a mid-market team looking to scale or an enterprise with complex processes.
Let’s dive in.
Why You Need Dispute Management Software in 2025
Before we get into the tools, let’s talk about the why. Dispute management software is no longer just a “nice-to-have.” It’s a must-have for modern finance teams trying to:
- Speed up cash collection: The faster disputes are resolved, the quicker payments hit your account.
- Improve customer relationships: Clear, transparent resolution builds trust.
- Reduce manual errors and silos: Automated tracking ensures accountability and less back-and-forth between teams.
- Gain visibility into root causes: Know why disputes are happening—and fix them at the source.
In 2025, the best solutions go beyond ticketing. They integrate with your ERP, automate communications, and offer dashboards that make CFOs and AR managers breathe easier.
Now, here are the platforms leading the charge.
1. Kolleno
Ideal for: Mid-sized to enterprise-level finance teams looking for a unified accounts receivable, collections, payments, reconciliations and dispute resolution platform.
Why we like it:
Kolleno is more than just a dispute management tool—it’s a modern AR platform built for finance teams that want full visibility and control across the customer-to-cash cycle. Its dispute management module sits right at the heart of this, enabling teams to track, investigate, and resolve customer claims quickly, without having to jump between systems or chase down internal stakeholders.
Kolleno is designed to handle a high volume of invoices and automate complex dispute management and accounts receivable processes. Using AI and machine learning, it categorizes dispute reasons, assigns cases, and predicts resolution times
What makes Kolleno stand out is how intuitive and automated everything feels. You can:
- Automatically flag invoices under dispute.
- Assign ownership to internal teams (e.g., sales, legal, customer service).
- Track dispute reasons with customizable tags.
- Maintain an audit trail of all communications and actions.
- Integrate directly with your ERP for real-time updates.
Plus, because it’s connected to Kolleno’s collections and payments engine, once a dispute is resolved, the payment can be followed up immediately, closing the loop efficiently.
Pros:
- Seamless AI-powered dispute-to-collection workflows
- Real-time collaboration between finance, sales, and legal
- Native ERP and CRM integrations
- Visual dashboards for tracking dispute aging and resolution times
Cons:
- Still growing in global brand recognition (though quickly gaining traction)
Best for you if: You want a modern, all-in-one accounts receivable platform where disputes don’t fall through the cracks.
2. HighRadius
Ideal for: Mid-sized to enterprise-level finance teams
Why we like it:
HighRadius is a heavyweight in the AR automation world, and its dispute management solution is packed with many great features, helping large companies to automate financial operations and save time.
Pros:
- Highly customizable
- Strong ERP and CRM integrations
- Ideal for high-volume operations
Cons:
- Longer implementation times
- Pricing may be steep for smaller companies
Best for you if: You’re managing a global finance operation and need maximum control and customization.
3. Gaviti
Ideal for: Mid-sized companies focused on improving payment recovery and dispute visibility
Why we like it:
While Gaviti started as a collections platform, it’s made smart moves to incorporate dispute tracking and resolution workflows into its product. Finance teams can log disputes directly from the collections module, ensuring the entire customer conversation stays in one place.
It’s a good entry point for teams that want better visibility without jumping into enterprise-level tools.
Pros:
- Easy to use and quick to deploy
- Tracks disputed invoices and related communications
- Helps automate follow-ups post-resolution
Cons:
- Lacks advanced analytics compared to bigger players
- May not scale well for larger enterprises
Best for you if: You want simple, integrated dispute tracking as part of your AR processes.
4. VersaPay
Ideal for: Teams looking to co-manage disputes with customers
Why we like it:
VersaPay takes a collaborative approach to dispute resolution. Their customer portal allows your clients to log disputes, upload documents, and track resolution progress—all in one place.
This visibility reduces frustration and helps customers feel heard, which is a big win for long-term relationships.
Pros:
- Customer self-service options
- Integrates with major ERPs
- Transparent communication threads
Cons:
- May be overkill if disputes are handled internally
- Some users find the interface slightly dated
Best for you if: You want to bring your customers into the resolution process directly.
5. Billtrust
Ideal for: Enterprises with large AR teams and siloed communication channels
Why we like it:
Billtrust has long been trusted for invoice-to-cash automation. Its dispute management capabilities help centralize conversations between finance and customers, providing a single source of truth for each case.
It also offers real-time updates and tracking, which helps teams prioritize and resolve disputes faster.
Pros:
- Robust workflows for AR and disputes
- Real-time resolution status updates
- Strong customer portal integration
Cons:
- Can feel overwhelming for smaller teams
- Onboarding may take time
Best for you if: You want to automate dispute updates and centralize case files.
6. YayPay by Quadient
Ideal for: Fast-paced finance teams looking to stay ahead of dispute volumes
Why we like it:
YayPay excels at real-time dispute notifications and prioritization. You can categorize disputes, assign them to team members, and track progress with SLA reminders.
The UI is clean and data-rich, giving finance leaders instant visibility into which disputes are slowing down cash flow.
Pros:
- Real-time alerts
- Easy prioritization and escalation paths
- Helpful reporting tools
Cons:
- Limited in customization
- Better suited to SMBs and mid-market firms
Best for you if: You need speed and clarity more than complexity.
What to Look for in a Dispute Management Tool
Here’s a quick checklist when comparing solutions:
- ERP integration – Syncs with your invoicing and payment records
- User-friendly interface – So everyone on the team can use it, not just tech-savvy folks
- Audit trails – To track who did what, when
- Automation – For tagging, assigning, escalating, and notifying
- Dashboards – So you can measure performance and forecast resolution rates
- Collaboration features – Internal comments, customer portals, shared notes
The Bottom Line: Disputes Are Inevitable—But Chaos Isn’t
Every finance team will face disputes. That part is unavoidable. But spending hours chasing emails, deciphering spreadsheets, and coordinating between departments? That can be avoided with the right tools in place.
Whether you’re leaning toward a comprehensive platform, an enterprise-grade system like Kolleno or a collaborative tool like VersaPay, the important thing is that you start treating dispute management as a strategic pillar, not just a reactive function.
Modern businesses can’t afford to let AR disputes slow down growth in 2025. It’s time to upgrade the process, empower your team, and turn disputes from bottlenecks into opportunities for smarter operations and stronger customer trust.
Ready to See Kolleno in Action?
Kolleno helps you manage disputes seamlessly, from the moment a claim is raised to when it’s resolved and collected. Want to see how it works?
👉 Book a demo and discover how smarter dispute resolution can accelerate your cash flow.
