Streamline your operations with our intelligent workflows
Accelerate payments and increase recovery rates with tailored collection strategies.
Customise your collections process
for each customer segment based on collections insights, ML credit scoring, and TOV and channel recommendations.
Improve your cash flow
through consistent payments with our 9+ payment gateway integrations and by storing debtor payment details on file.
Protect your customer relationships
by customising your workflows and automating communications.
What differentiates our intelligent workflow tool?
Automated payment reminders
We enable smart automated workflows with scheduled payment reminders, which you can adjust with automated triggers.
Recommended TOV and channel
Based on your client communications, our platform suggests ideal channel and tone of voice for optimal impact.
Based on your clients’ past behaviours we provide you with an overview of which strategies work best with them.
Storing debtor payment details on file
By storing your clients’ payment details, we can automatically pull funds from their account when their next due date arrives.
ML credit scoring
Through our machine learning algorithm we assess your clients’ credit scores, enabling you to make informed decisions regarding each client.
Integrations with payment gateways
Through integrate with 9+ payment gateways in our payment portal, ensuring your clients can pay through their preferred method.
Are all communications automated or can I also send emails manually through Kolleno?
You are free to select how much of your communication is automated. Every piece of automated communication will only send when the trigger criteria including delays and conditionals are met. However, you can also send manual responses and communications through the platform, if you prefer. If you were to opt for this option, we recommend utilising the AI-generated email templates as that is another means to accelerating communications.
What type of triggers do you set up for the communications?
You can set up triggers for when an event occurs, when a customer meets a conditional criteria, or for a specific date and time. An example of a conditional criteria would be a client not paying for 30+ days overdue.
Is there a limit to how many automated strategies you can set up?
No, there is no limit to how many automated strategies you can set up, or apply to any select customer.
What type of payments do you support?
We accept payments through direct debit, card, bank transfer, ACH, and ACSS.
How secure are my customer details?
All of your company and client details are encrypted and follow ISO standards, thus your data is very safe.