How CGS Cut Overdue Balances by 53% with Kolleno

Carolina Georgia Sound (CGS) has delivered professional audiovisual services across the southeastern United States for over 35 years. The company built its reputation on reliability and craftsmanship, becoming a trusted name in A/V across the region.

When new owner Grant Wycliff acquired the company, he saw an opportunity to bring modern tools into a well-established business and carry its reputation forward. Managing a customer base of over 500 active accounts, he turned to Kolleno to modernize the way CGS handled its receivables.

The day-to-day burden of collections fell to April, who handled every receivable, follow-up, and report by hand for a customer base of over 500 active accounts. The workload was simply unmanageable. As Grant put it, she was in over her head, with far more to do than she had time for, and often no visibility into the receivables at all.

Without automation, follow-ups depended on memory and calendar reminders, so late accounts slipped through the cracks and balances crept into 30, 60, and even 90 day buckets. Reporting in Microsoft Dynamics Business Central was limited, with no central dashboard or alerts, so even basic questions like who owed what and how long a payment had been overdue were hard to answer. April was flying blind, constantly reacting instead of planning ahead.

Kolleno gave CGS one system built for modern collections, and the manual scramble fell away. Automated chasing workflows now handle the follow-ups that once ate up April’s day. Each customer receives reminders tailored to their behavior and invoice due dates, a friendly nudge before a payment is due and firmer messaging if it is missed, all visible in one place so nothing gets duplicated or lost. As Grant said, the automated chasing makes sure the team is doing the right things and takes a lot of the manual work off April’s plate.

A centralized dashboard replaced the guesswork. April logs into one screen that shows which invoices are overdue, which customers have promised to pay, and which accounts need attention today, with full history on every customer a click away. That visibility moved CGS from reactive collections to proactive ones, spotting payment risks early and acting with confidence.

The turnaround showed up fast. Overdue balances that had lingered for months started clearing, and the numbers tell a clear story: a 53% reduction in average outstanding balances, a 64% decrease in 1 to 30 days overdue invoices, and a 79% drop in 61 to 90 days overdue.

These were fundamental improvements in how CGS managed cash flow. For a lean team handling a high volume of accounts, the shift from chaos to control was massive. CGS now operates with greater control, stronger customer communication, and faster payment cycles, giving April the structure to manage 500+ accounts with clarity and consistency.