EPI turned to Kolleno’s accounts receivable management solution to streamline their invoicing process

We had a delightful chat with Jonathan Zafrani, General Manager at EPI Fire Protection and Security, discussing their approach to overcoming financial challenges, maintaining strong client relationships, and tackling the daily hurdles faced in the fire alarm and security services industry.

EPI Fire Protection and Security is a leading provider of quality fire alarm and security services to clients across the Greater Toronto Area. With a proud tradition of excellence, EPI continues to ensure that their customers receive top-notch fire protection and security solutions tailored to their specific needs, offering them peace of mind and safeguarding their assets.

As EPI’s client base expanded, the firm encountered difficulties in managing their accounts receivable efficiently. Late payments and unresponsive clients negatively impacted their cash flow, restricting their ability to invest in business development and employee training. Additionally, the time-consuming process of tracking and reconciling invoices took valuable time away from their core fire protection and security services.

EPI turned to Kolleno’s accounts receivable management solution to streamline their invoicing and payment processes. The customer payment portal made it easy for clients to access invoices and submit payments, while the template creation feature allowed EPI to design customised invoices that reflected their specific service offerings. Kolleno’s advanced reporting tools provided EPI with essential insights into client payment patterns, enabling the firm to proactively address issues and improve cash flow management.

With Kolleno’s help, EPI experienced a 38% reduction in late payments within the first six months, leading to a 28% improvement in cash flow stability. This allowed the company to invest in new service offerings and employee development. The time spent on managing accounts receivable decreased by 35%, enabling EPI to concentrate on delivering exceptional fire protection and security services to their clients.

EPI Fire Protection and Security’s partnership with Kolleno has been a game-changer, enabling the company to efficiently manage their accounts receivable and significantly enhance their cash flow. By streamlining payment processes and gaining valuable insights into client payment behaviours, EPI has been able to focus on providing top-quality fire protection and security services. The positive impact on cash flow and time management has not only contributed to the ongoing success of the company but has also laid a solid foundation for future growth and expansion.