How Talent Garden Cut Overdue Payments by 54%

Founded in Italy in 2011, Talent Garden is Europe’s leading digital skills academy. Its mission is to empower people and organizations to drive digital transformation through life changing learning and networking experiences. To do this, it offers online, offline, and hybrid courses, corporate programs, and events, and it has trained more than 25,000 professionals in areas such as digital design, marketing, data, human resources, business innovation, product management, and cyber security. As one of the fastest growing companies in Europe, Talent Garden also builds tailored corporate education programs with partners such as Google, Procter & Gamble, Cisco, Unilever, leading European banks, and other Fortune 500 companies.

Talent Garden’s impact goes beyond the classroom. Its network of coworking campuses spans 13 countries across Europe, the Americas, and Asia, and it hosts students as well as more than 45,000 innovators from startups, agencies, corporate labs, freelancers, and SMEs. Open 24 hours a day, these campuses are designed to encourage collaboration and give professionals a physical base to succeed and scale.

As Talent Garden’s course offerings and student base grew, so did the work behind them. More courses and more students meant more invoices to send, track, and collect, and managing accounts receivable became increasingly difficult.

The first problem was cash flow. Late payments and unresponsive clients strained the money coming in, and every overdue invoice made cash harder to predict. That pressure limited the academy’s ability to invest in the areas that drive its mission, from curriculum development to student support.

The second problem was time. Tracking and reconciling invoices took up a growing share of the team’s day, and that time had to come from somewhere. Instead of focusing on what mattered most, delivering exceptional educational experiences, the team was pulled into the mechanics of getting paid.

Talent Garden chose Kolleno’s accounts receivable management solution to streamline its invoicing and payment processes, with each part of the platform addressing a specific challenge.

To tackle late payments and unresponsive clients, Kolleno made paying easier. Through the customer payment portal, clients could easily access and pay their invoices, removing friction from the payment process. Kolleno’s reporting tools added another layer of insight, giving the team a clear view of client payment behaviors so it could spot issues and address them proactively. The result was stronger cash flow management built on insight rather than guesswork.

To win back the time spent tracking and reconciling invoices, Kolleno brought everything into one place. The centralized dashboard gave the team visibility into every accounts receivable process, something it did not have before, with the whole credit situation and the progress of every recovery in one view. At the same time, the template creation feature let Talent Garden design customized invoices for its diverse range of courses, streamlining how invoices were created across the academy.

Once the team had full visibility, the results followed. Talent Garden saw a 54% decrease in overdue payments, with fewer invoices left waiting and fewer balances to chase. That improvement led to an 18% increase in cash flow stability, giving the academy a steadier and more predictable financial footing.

That stability matters because of what it makes possible. With cash coming in more reliably, the academy has room to invest in enhancing its course offerings and supporting student success, the same areas that late payments once held back.

The change also showed up in how the team spends its time. The time spent managing accounts receivable dropped by 36%, freeing the team from much of the tracking and reconciling that used to fill its day. That time now goes where it belongs: delivering high quality education and nurturing client relationships.