Kolleno Payments
Managing chargebacks has become harder. Rising fraud risks, complex payment flows, and outdated tools make it tough to stay ahead.
AI changes that. The best platforms now combine fraud detection with automated workflows, helping teams respond faster and reduce lost revenue.
Here are the top AI-powered chargeback dispute management solutions leading the way in 2025. If you’re looking to pick dispute management software for your business, you’ve come to the right place.
The Top 5 AI-Powered Dispute Management Solutions in 2025
Disputes are one of the most resource-draining parts of the accounts receivable process. From tracking down supporting documents to routing cases between teams, traditional dispute management is slow, manual, and full of friction.
But in 2025, AI is changing the game. Today’s leading platforms use machine learning to identify root causes, classify disputes instantly, and automate the resolution path, saving finance teams hours and improving recovery rates.
Here are the top AI-powered dispute management solutions making a difference this year.
1. Kolleno
Kolleno streamlines dispute resolution with its all-in-one, AI-enhanced accounts receivable platform. Designed for finance teams, it flags potential disputes early, based on customer behaviour, anomalies in payment data, and missed invoice terms. The platform’s built-in automation then routes the dispute to the right stakeholder, triggers follow-up actions, and tracks case status from open to resolved.
Kolleno also includes robust reporting tools that surface common dispute types and customer trends. This helps teams proactively address recurring issues, improving internal processes and building customer trust over time.
Key features:
- AI-powered dispute detection and routing
- Automated workflows to manage and resolve cases
- Real-time case tracking and resolution status
- Insightful analytics to reduce dispute volume over time
- Seamless integration with Salesforce, NetSuite, and other systems
G2 rating: 4.9*
2. Gaviti
Gaviti integrates dispute handling directly into its collections workflows, with AI features that help teams spot and resolve disputes before they stall payments. Its platform analyses invoice activity, email communications, and customer behaviours to identify potential risks. Once flagged, disputes are automatically prioritized and assigned, with suggested next steps and custom status tracking.
Gaviti’s Payer Portal also allows customers to raise and comment on disputes, creating a smoother experience and reducing the back-and-forth that usually delays resolution.
Key features:
- AI-powered dispute prioritisation and routing
- Smart suggestions for resolution steps
- Customer-facing Payer Portal for dispute communication
- Full visibility into dispute status within AR workflows
- Designed to accelerate collections and dispute closure
G2 rating: 4.4*
3. HighRadius
HighRadius is one of the most advanced AI-driven platforms for dispute management. It uses natural language processing (NLP) and machine learning to automatically categorize disputes, identify root causes, and match claims with supporting documents. From incorrect pricing to duplicate billing, its AI engine reduces manual triage and ensures every case is routed to the right team—fast.
Finance teams can customize workflows, track case performance, and use built-in analytics to prevent recurring issues. It’s especially well-suited to large or global finance teams managing high volumes of disputes across different regions.
Key features:
- AI and NLP-driven dispute classification and root cause analysis
- Automated claim matching and documentation retrieval
- Customisable workflows and real-time resolution tracking
- Insightful dashboards with dispute trend analysis
- Strong ERP and CRM integrations (including Salesforce and SAP)
G2 rating: 4.3*
4. Chargeflow
Chargeflow specializes in automating chargeback and payment dispute management using AI. The platform pulls transaction data, collects supporting evidence automatically, and generates case documents that align with specific payment processor requirements. Its intelligent engine helps businesses resolve disputes faster and with a higher success rate, especially in eCommerce or high-volume transactional environments.
What sets Chargeflow apart is its full automation of the rebuttal process, reducing the need for internal handling and increasing win rates with minimal input.
Key features:
- Fully automated chargeback and dispute handling
- AI-driven evidence gathering and document generation
- Custom templates for different payment platforms
- High success rate for reversals and refunds
- Designed for high-volume, digital-first businesses
G2 rating: 4.4*
5. Salesforce Transaction Dispute Management
Built for the banking and financial services sector, Salesforce’s Transaction Dispute Management module brings AI and automation into the heart of your CRM. Powered by Einstein AI and Copilot, the system triages disputes automatically, recommends resolution steps, and generates customer-ready communications.
With everything managed inside the familiar Salesforce interface, it reduces swivel-chair work and ensures that customer support teams resolve cases efficiently, without leaving the platform.
Key features:
- AI-powered triage and case routing
- Recommended responses and resolution actions
- Omnichannel communication tracking
- Fully embedded in Salesforce CRM and Financial Services Cloud
- Built for regulated, high-complexity dispute environments
G2 rating: 4.4*
Key Features to Look for in an AI Dispute Management Solution
Not all chargeback management software is created equal. To reduce losses and resolve cases faster, you need more than just automation—you need intelligence.
The best platforms use AI to improve decision-making, reduce manual errors, and deliver a smoother dispute resolution process from start to finish. Here’s what to prioritize when choosing a solution.
Automated Dispute Filing and Resolution
Manual dispute handling slows everything down. Look for tools that offer automated dispute management, from case creation to resolution. These systems can auto-populate claims, attach evidence, and track progress without constant input from your team.
This speeds up the process, lowers your operational costs, and helps you resolve disputes quickly.
Built-in Fraud Detection and Risk Scoring
AI-powered fraud detection tools help flag suspicious transactions before they escalate. A good solution should analyse transaction patterns, detect anomalies, and help reduce fraudulent disputes without disrupting legitimate customer activity.
Early signals reduce the volume of unauthorized transactions and support better fraud prevention overall.
Chargeback Recovery Support
Effective tools don’t just handle disputes—they help you win them. Look for features that support chargeback recovery, including template-driven responses, pre-filled evidence packets, and alerts based on reason codes.
Faster submission increases your recovery rate—and helps you recover lost revenue more consistently.
Real-Time Dashboards and Analytics
You need visibility, not just automation. Leading platforms offer real-time reporting, including win/loss rates, top dispute reasons, and team performance. These insights support better financial operations and help dispute teams adjust in real time.
Access to advanced analytics also supports better forecasting and highlights process gaps early.
CRM and Payment Integration
Your chargeback management system shouldn’t sit in a silo. Make sure it integrates easily with your payment gateways, financial institutions, and CRM or support platforms. This improves case visibility, strengthens customer experience, and reduces delays caused by disconnected systems.
Some tools also sync with cardholder dispute resolution networks, giving your team a direct link to issuers and processors.
Why Kolleno Is the Leading AI Dispute Management Solution
Kolleno stands out in the crowded chargeback management software space by combining intelligent automation with user-focused design. It’s built for finance and AR teams that want to cut through manual admin and tackle the dispute process head-on—with speed, accuracy, and minimal overhead.
The platform’s AI-driven engine automatically detects anomalies in transaction data and customer payment behaviour. If something looks off—delayed payments, repeated disputes, irregular deductions—Kolleno flags the issue, assigns it to the right team, and initiates the dispute resolution process without waiting for human intervention.
Where Kolleno really leads is in recovery. It streamlines evidence collection, links dispute cases to the original invoice and payment trail, and provides pre-built templates to help you submit claims fast. That means a higher win rate and better chargeback recovery, especially in cases where time is critical.
With integrations across ERPs, CRMs, and payment gateways, Kolleno gives teams full visibility without switching platforms. It improves operational efficiency, supports regulatory compliance, and helps protect both customer satisfaction and revenue—all from one clean, intuitive interface.
If you’re looking for a solution that can reduce workload, resolve disputes faster, and recover lost revenue, Kolleno is one of the few platforms that delivers across all fronts.
Final Thoughts
Disputes and chargebacks aren’t just a cost of doing business—they’re a growing threat to margins, workflows, and customer relationships. Left unmanaged, they drain time, create friction, and erode trust.
The right chargeback management solution changes that. With AI-powered tools, you can detect issues early, streamline your dispute process, and respond faster, without overloading your team. Platforms like Kolleno go a step further by improving your chargeback recovery rate and giving you better visibility across the entire cycle.
In 2025, the winners won’t be the companies that avoid disputes altogether—they’ll be the ones who manage them smartly, act fast, and protect both revenue and reputation in the process.Ready to get started? Book a demo to see how Kolleno works.
