The Best Dispute Management Software for NetSuite

Disputes slow everything down. They tie up cash, frustrate your team, and can strain customer relationships. If you’re handling the dispute resolution process manually in NetSuite, you are likely losing time to messy workflows and missing key updates that affect revenue.

Dispute management software changes that. The right tools plug into NetSuite and help you manage each case from start to finish, without switching between systems or chasing status updates. You spend less time on admin, resolve issues faster, and get paid sooner.

In this article, we’ve shortlisted five top solutions that extend NetSuite’s accounts receivable (AR) functionality, so you can handle disputes without sacrificing control or speed.

The 5 Best Dispute Management Software for NetSuite

Disputes and chargebacks can wreak havoc on your accounts receivable process—slowing down collections, distorting reporting, and eating up valuable time. That’s why many finance teams using NetSuite turn to integrated dispute management tools to stay on top of case resolution, streamline communications, and protect future cash flow.

Below, we’ve rounded up the best dispute management software that connects directly with NetSuite—each helping you automate workflows, track case statuses, and close disputes faster.

1. Kolleno

Kolleno is a unified AR and dispute management platform designed to streamline collections and customer case handling. Its native NetSuite integration allows finance teams to track, manage, and resolve disputes without needing to jump between systems. Disputes are logged against the original invoice, and resolution notes, case status, and any related credits or adjustments sync automatically with your general ledger. For growing finance teams that want to reduce resolution time and maintain a clean audit trail, Kolleno is a top choice.

Key features:

• Native NetSuite integration via SuiteApp
• Intelligent case tracking with customer and invoice-level detail
• Automated payment reminders and task routing for unresolved disputes
• One-click escalation and cross-team collaboration
• Full audit trail and dispute reporting dashboards

G2 Rating: 4.9*

2. Stripe Payments

If you’re already using Stripe to manage payments in NetSuite, you’ll benefit from its built-in dispute and chargeback resolution tools. Stripe’s connector for NetSuite automatically logs dispute events, updates invoice status, and handles chargeback reversals—all with minimal manual input. It’s ideal for businesses handling a high volume of card transactions or recurring billing, where real-time payment data and dispute notifications are essential.

Key features:

• Automatic syncing of disputes and chargebacks to NetSuite
• Custom mapping of fees, reversals, and refund logic
• Timeline tracking for each dispute case
• Embedded rules to auto-accept or contest disputes based on criteria
• Real-time payment and refund visibility

G2 Rating: 4.2*

3. Growfin

Growfin is a modern AR and collections platform with a dedicated customer dispute portal, built to reduce back-and-forth and accelerate resolution. Its NetSuite integration allows businesses to track disputes from submission to closure while syncing customer communications, dispute notes, and credit approvals with the ERP. It’s especially well-suited to finance teams that want to streamline customer collaboration and reduce the number of emails and spreadsheets involved in dispute handling.

Key features:

• Dispute submission portal for customers, synced to NetSuite
• Centralized case management with SLA tracking
• Real-time visibility into open disputes and resolution timelines
• Smart workflows for routing disputes to the right teams
• Audit trails for all case updates and supporting documentation

G2 Rating: 4.5*

4. Quadient AR Automation

Quadient offers a comprehensive AR automation suite that includes powerful dispute management capabilities. Designed for larger finance teams, Quadient’s solution automates dispute intake, categorisation, and resolution workflows. The NetSuite integration ensures every dispute case is tied to the correct customer account and invoice, with real-time updates reflected in your ERP. This tool is particularly strong for organisations dealing with complex dispute types across regions or business units.

Key features:

• Automated dispute capture and workflow configuration
• Central dashboard for dispute ageing, root causes, and resolution rates
• Integration with NetSuite AR and collections modules
• Bulk updates and batch dispute case creation
• Reporting for dispute trends and finance KPIs

G2 Rating: 4.4*

5. Elavon Chargeback Management

Elavon provides a focused chargeback management solution for companies handling large volumes of card payments, particularly in retail and B2C sectors. Its NetSuite-compatible platform automates case intake, deadline tracking, and resolution submission for chargebacks. With built-in alerts and dispute timelines, Elavon helps finance teams reduce reversal rates and recover revenue that might otherwise be written off.

Key features:

• Chargeback automation with card networks and NetSuite syncing
• Alerts for new disputes, response deadlines, and document requests
• Workflow support for gathering evidence and contesting disputes
• Built-in tracking of fees, reversals, and final outcomes
• Customizable dashboards for chargeback performance metrics

G2 Rating: 4.2*

Key Features To Look For in a Dispute Management Solution

Not all dispute management tools are built the same. Some focus on chargebacks, others on internal case handling. To choose the right solution for your NetSuite setup, you need to know what features will actually improve your workflows—not just tick a box. Below are the core capabilities to look for.

Native NetSuite integration

A native or certified NetSuite integration ensures seamless data syncing between your ERP and dispute management platform. This avoids manual data entry, reduces errors, and keeps your customer records, invoice statuses, and case notes up to date, without extra effort from your team.

Centralized case tracking

Your team should be able to view all open disputes, their status, and related activity in one place. Whether it’s an overdue invoice with an attached complaint or a card payment being challenged, centralized tracking gives you control and visibility across the entire dispute process.

Automated workflows

Manual processes slow things down and increase the risk of missed deadlines or inconsistencies. Look for a tool that can automatically route disputes to the right person, escalate unresolved cases, and trigger follow-ups or reminders without requiring human input.

Audit trails and documentation

Disputes often require supporting evidence, like original invoices, emails, or delivery confirmations. Your tool should maintain a full audit trail, logging every action taken and storing all documentation in one place. This is critical for transparency, compliance, and fast resolution.

Real-time dashboards and reporting

Dashboards help your team spot trends, measure resolution times, and identify recurring issues. Whether you’re tracking chargeback win rates or time-to-resolution by customer segment, real-time insights turn your dispute process from reactive to strategic.

Why Kolleno Is the Best Dispute Management Software for NetSuite Users

Kolleno stands out as the most complete dispute management solution for NetSuite users. Unlike single-purpose chargeback tools or generic AR platforms, it’s built to handle every part of the dispute lifecycle—from case creation to resolution—without ever leaving your ERP.

Its native NetSuite integration means disputes are automatically linked to the correct invoice, customer, and general ledger account. No manual reconciliation. No jumping between systems. That alone saves hours each week for finance teams managing high volumes of inbound queries or overdue invoices.

But Kolleno goes further. It offers intelligent task routing and collaboration tools, helping teams respond faster and close cases without long email threads or duplicated effort. Automated reminders keep things moving, and escalation rules ensure nothing gets missed. Every action is logged, every dispute tracked, every outcome auditable.

For growing finance teams, this combination of deep ERP integration, automation, and visibility makes Kolleno the obvious choice. It doesn’t just manage disputes—it makes your entire collections and resolution process faster, clearer, and easier to control.

Final Thoughts

Disputes are a fact of life in finance. But they don’t have to slow your team down or compromise your cash flow. With the right dispute management software for NetSuite, you can turn a manual, reactive process into a fast, trackable workflow that improves customer experience and protects your bottom line.

The best solutions integrate directly with NetSuite, automate time-consuming tasks, and give you real-time visibility across every open case. Kolleno delivers all of that—and more. It helps finance teams stay on top of disputes, reduce resolution times, and free up capacity for higher-value work.

Ready to take control of your dispute resolution process? Book a demo with Kolleno and see how it can streamline your workflows in NetSuite.