Kolleno Payments
Enterprise businesses deal with a high volume of payments every day, so disputes and chargebacks are inevitable. But if you don’t manage them effectively, they can spiral out of control, draining revenue, damaging customer relationships, and putting pressure on your finance and compliance teams.
That’s where dispute management software comes in. The right platform streamlines the entire chargeback process—from detection and documentation to response and resolution. It gives your team the tools to fight fraudulent chargebacks, reduce chargeback fees, and recover lost revenue faster.
In this article, we will explore the best dispute management software for enterprises. You will learn what these tools do, what features to look for, and how Kolleno compares to other leading providers like Worldpay, ACI Worldwide, ServiceNow, and Elavon.
Whether you’re looking to improve operational efficiency, protect cash flow, or gain actionable insights into dispute trends, this guide will help you choose the best software for your business.
What Is Dispute Management / Chargeback Management Software?
Dispute management software helps businesses handle customer disputes, especially chargebacks—efficiently and systematically. It acts as a central hub for managing evidence, responding to claims, and tracking outcomes. For enterprises dealing with hundreds or thousands of disputes monthly, this kind of software is essential to stay organised, reduce losses, and keep internal teams aligned.
Chargebacks are often triggered by billing errors, fraudulent transactions, or customer dissatisfaction. Without a structured way to manage them, finance teams waste time on manual admin, miss deadlines, and risk letting legitimate revenue slip away. Dispute management systems automate many parts of the process, helping teams respond faster and with greater accuracy.
A good chargeback management system connects to your payment processors, CRM systems like Salesforce, and billing platforms to give you full visibility across the entire dispute process. With access to real-time chargeback data and automated alerts, your team can act quickly to resolve disputes and prevent chargebacks from escalating.
Beyond just resolving issues, these tools offer fraud prevention, dispute tracking, and advanced analytics. They help you spot trends, identify root causes, and take proactive steps to reduce chargebacks over time. For enterprises, that means lower costs, fewer lost transactions, and stronger customer experience.
What Is the Best Dispute Management Software for Enterprises?
The best dispute management software gives you more than just a way to respond to chargebacks—it helps you reduce dispute volume, recover revenue, and improve operational efficiency at scale. Each of the following platforms offers a different approach to chargeback management, from automated workflows to real-time dispute tracking.
Here are five enterprise-grade tools worth considering.
1. Kolleno
Kolleno is an end-to-end dispute management solution designed for finance teams in complex B2B environments. It simplifies the chargeback process by centralising communications, automating workflows, and integrating seamlessly with your existing systems. With Kolleno, teams can manage customer disputes, resolve chargeback claims faster, and reduce revenue leakage.
Key features:
- Centralised platform for managing the entire dispute lifecycle
- Seamless integrations with ERP, CRM, and accounting systems
- Automated chargeback workflows and response templates
- Real-time reporting and dispute trends analytics
- Customisable rules to flag, route, and escalate disputes
- Secure customer communication tracking
G2 rating: 4.9*
2. Worldpay Dispute Management
Worldpay offers a chargeback management solution tailored to high-volume payment environments. It focuses on speed, visibility, and automation, helping businesses respond to chargebacks quickly and accurately. Worldpay’s platform also supports integration with fraud tools to reduce the risk of false claims and friendly fraud.
Key features:
- Automated chargeback notifications and response submission
- Integration with fraud detection systems to prevent chargebacks
- Real-time visibility into dispute status and deadlines
- Access to chargeback data across all major card networks
- Customisable dashboard and reporting tools
- Expert support for complex dispute cases
G2 rating: 3.2*
3. ACI Worldwide – Automated Dispute Manager
ACI Worldwide’s Automated Dispute Manager is built for large financial institutions and payment processors that need to manage disputes at scale. The system automates the end-to-end chargeback process across multiple channels and card networks, with strong compliance support and advanced rules-based configuration.
Key features:
- Fully automated dispute and chargeback workflows
- Support for all major card scheme rules and updates
- Real-time transaction data analysis to fight chargeback fraud
- Integration with existing fraud prevention and core banking systems
- Detailed reporting for regulatory and operational oversight
- Scalable solution designed for high-volume environments
G2 rating: 4.2*
4. ServiceNow Dispute Management
ServiceNow’s Dispute Management module is part of its broader enterprise workflow platform. It helps organisations resolve internal and external disputes more efficiently by automating task assignment, approvals, and escalations. While not chargeback-specific, it’s highly customisable and suitable for companies managing a variety of dispute types.
Key features:
- Workflow automation for dispute case management
- Centralised case tracking and real-time dashboards
- Role-based access and automated escalations
- Integration with ServiceNow’s full suite of enterprise tools
- Audit trails and documentation for compliance
- Customisable templates and forms for any dispute scenario
G2 rating: 4.4*
5. Elavon Chargeback Management
Elavon offers a dedicated chargeback management solution that helps merchants track, respond to, and resolve chargeback disputes through a single platform. It’s aimed at reducing chargeback costs and improving recovery rates through timely alerts and easy access to documentation.
Key features:
- Dashboard to track chargebacks by reason, card type, and status
- Notifications to help merchants meet response deadlines
- Centralised document upload and case submission
- Access to historical chargeback data for trend analysis
- Integration with Elavon’s broader payment and reconciliation tools
- Support team to assist with complex chargeback cases
G2 rating: 4.2*
What to Look for in a Dispute Management Tool
Choosing the right dispute management software isn’t just about ticking boxes. You need a platform that aligns with your existing systems, handles your dispute volume, and helps you recover revenue—not just manage admin. Here’s what to prioritise:
Automation and Workflow Management
Manual dispute handling is slow, error-prone, and costly. Look for software that automates key steps in the dispute management process—like generating responses, routing tasks, or escalating unresolved cases. Automation reduces human error, speeds up resolution, and frees your team to focus on high-priority claims.
Real-Time Visibility and Tracking
You should be able to monitor the entire dispute lifecycle in one place. That means clear dashboards, real-time status updates, and easy access to documentation and deadlines. The best systems also let you filter disputes by type, card network, merchant, or issue to identify patterns and bottlenecks.
Strong Integrations
Dispute management doesn’t happen in a vacuum. Your tool should integrate with your ERP, CRM, payment processors, and fraud prevention systems. Seamless integrations reduce data silos and ensure your team can act quickly with all the relevant information at hand.
Fraud Detection and Prevention
Friendly fraud and criminal chargeback fraud are major drivers of revenue loss. Choose a platform with built-in fraud detection or the ability to plug into external fraud tools. Identifying suspicious activity early can help you prevent chargebacks before they happen.
Customisation and Scalability
Every enterprise has different needs. A good dispute management system should let you configure rules, user roles, workflows, and reporting to match your processes. It should also scale easily as your dispute volume grows or your operations expand across regions or payment channels.
Analytics and Reporting
You can’t improve what you don’t measure. Look for software with strong analytics capabilities—ideally with insights into chargeback trends, resolution rates, root causes, and recovery performance. This data helps finance and risk teams make more informed decisions and continuously improve dispute handling.
Why Kolleno Is the Leading Dispute Chargeback Management Solution
Kolleno stands out as the best dispute management software for enterprises that want speed, clarity, and control. Unlike legacy systems or chargeback tools built for card issuers, Kolleno was designed with modern finance teams in mind, offering a clean interface, flexible integrations, and powerful automation that works out of the box.
What makes Kolleno different is its end-to-end approach. It doesn’t just help you respond to chargebacks—it gives you the tools to prevent them, track dispute trends, and protect your revenue at scale. You get real-time visibility into every open case, automated workflows to reduce admin time, and intelligent insights to guide your dispute strategy.
It’s also built for collaboration. With all dispute data, customer communication, and payment history in one place, your finance, legal, and customer success teams can work together more effectively to resolve cases and reduce friction.
Why Enterprises Choose Kolleno
- Built for fast, cross-functional teams—not legacy workflows
- Full integration with ERP, accounting, and CRM systems
- Advanced automation to reduce manual handling and missed deadlines
- Real-time dashboards and actionable dispute data
- Scalable platform for growing and global businesses
- Exceptional customer support and onboarding
Final Thoughts
Disputes and chargebacks are a fact of life for enterprise businesses, but lost revenue doesn’t have to be. The right dispute management software can transform a reactive, manual process into a streamlined, proactive system that protects your bottom line.
Whether you’re trying to reduce chargeback costs, resolve disputes faster, or gain better visibility into chargeback trends, a strong management system is critical. Tools like Worldpay, ACI Worldwide, ServiceNow, and Elavon offer different strengths, but Kolleno brings everything together in one modern, flexible platform built specifically for today’s finance teams.
If you’re looking for a dispute management solution that combines automation, visibility, and control, Kolleno should be at the top of your list.
Book a demo today to learn more.
