Pestokill enhances collections efficiency with Kolleno
72%
2.5
75%
About Pestokill
Pestokill is the largest independent pest controller in the UK, operating since 1985. With qualified technicians spanning every city in England, Scotland, Wales, and Northern Ireland, their services are prompt and effective. However, with growing operations, manually managing communications and collections became administratively inefficient and costly.
Challenge
As their operations expanded, Pestokill encountered challenges in tracking outstanding payments, managing tasks, and manually sending communications for collections.
Specifically, with silos between their internal hub and ERP system, their collections relied heavily on manual chasing, consuming valuable time. Therefore, the need to find a solution to streamline the process and save time was apparent.
Solution
Seeking a solution to their challenges, Pestokill chose Kolleno for its ability to consolidate their data seamlessly, easy-to-use task manager, and robust automated workflows.
Kolleno automates communication through customisable workflows triggered by events such as invoice creation, payment failure, and task completion. This detailed and tailored system not only helps target customers more strategically and effectively by segment but also reduces the finance team’s manual workload and enables them to optimise their processes.
Results
By implementing Kolleno, Pestokill enhanced their AR operations and reduced their total overdue balance by 72%.
In addition to directly impacting collections and cash flow, the Kolleno system saved Pestokill’s finance team an average of 2.5 hours of work daily by automating 75% of outbound communication and optimising their task management. These results were achieved while enabling a seamless customer payment experience, utilising omni-channel communication, integrated payment links, and automated messages tailored to the end-customers’ preferred hours, boosting overall financial efficiency.
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