How DNA Payments Achieved 110% Faster Collections with Kolleno

Founded in 2018, DNA Payments has grown quickly into a major name in payment solutions, offering everything from card machines to integrated EPOS systems. Every day, thousands of businesses rely on the company to process their transactions.

That growth has been remarkable. Over 65,000 merchants now depend on their services. But scaling that fast brought a matching rise in the complexity of their financial operations, and it needed urgent attention.

As DNA Payments grew, its manual accounts receivable processes could not keep pace. Payments arrived through direct debits, online transactions, and bank transfers from tens of thousands of merchants, and the finance team spent hours each day reconciling them by hand. At that volume the matching was slow and prone to error, pulling the team away from more strategic work.

Collections had the same problem. Without an automated way to track payment status and send reminders, follow-ups were reactive rather than proactive, and customer communications were scattered across different platforms. Payment cycles stretched, overdue balances built up, and the team had little visibility into which accounts needed attention or how cash flow would land.

Kolleno brought payment reconciliation, collections, and communications into a single platform, connected directly to DNA Payments’ NetSuite ERP and GoCardless direct debit setup. The reconciliation engine matched incoming payments automatically across every source, scoring matches on invoice numbers, amounts, and dates, and still catching them when references contained typos or small variations that used to need a manual fix.

That flexibility mattered at DNA Payments’ volume, where partial payments, single payments covering several invoices, and transactions affected by fees or exchange rates were routine. Kolleno allocated these correctly without manual adjustment, keeping records accurate on their own. On the collections side, communications now sit in one place, with automated, personalized reminders and every customer interaction tracked in one accessible history.

The results came quickly. In the first three months, collections within 30 days rose by 110%, median days late dropped by 30%, and the total overdue balance fell by 34%. Balances that once stretched out for weeks were now coming in on a predictable cycle.

The bigger change was how the team spent its time. With reconciliation running on its own, staff moved from manual matching to building client relationships and more strategic work. The three-way connection between Kolleno, GoCardless, and NetSuite created the single source of truth finance teams look for, so everyone worked from the same accurate, up-to-date numbers instead of reconciling different versions across systems. Leadership gained financial insight that had previously been buried in spreadsheets.