Arpadis Collects More Than €100M in the Last 12 Months with Kolleno

Arpadis is a fast-growing chemical distribution business, employing more than 100 people across four continents, including Europe, North America, and Africa. Established in 1999, the company has built a strong presence across Benelux, Germany, France, the UK, and Portugal, operating through a network of subsidiaries.

For over 20 years, Arpadis has earned a reputation as a trusted partner to leading global manufacturers, built on its extensive product range and deep industry expertise. With a strong focus on Acrylates, Monomers, and Polyurethanes, the company continues to expand, innovate, and adapt to the evolving needs of the market.

As Arpadis grew, so did the volume of invoices. The team found itself overwhelmed by the number of invoices, emails, follow-ups, and reconciliations that needed to be managed. Without a centralized view of receivables or a reliable way to track client communications, the finance team was stuck jumping between Outlook, SAP, and CRMs to find data and follow payment progress. Crucial information sat in separate systems, so collections efforts were reactive rather than proactive, disputes stayed unresolved for longer, and overdue invoices kept piling up.

That reliance on spreadsheets and manual follow-ups came at a cost. Payment reminders went out late or not at all, Days Sales Outstanding rose, and cash flow became harder to predict. As transaction volumes climbed across regions, the manual approach simply could not scale.

Kolleno gave the team one place to work. Credit data, communications, disputes, and payment progress now sit together, ending the constant switching between Outlook, SAP, and CRMs. Invoice chasing and payment reminders run automatically through AI-powered workflows, so no account slips through and no reminder goes out too late.

Disputes are handled the same way. A self-service portal lets customers view outstanding invoices and raise issues directly, while real-time alerts notify the finance team the moment a dispute is opened. The system prioritizes disputes by urgency, so the team resolves the critical ones first. Every interaction, whether an email, call, or promise to pay, is logged automatically in the collections task manager, giving the team full context on each account and a clear to-do list to work from.

Because SAP S/4HANA sits at the core of Arpadis’s financial operations, Kolleno’s Open API kept data in sync, automated reconciliation, and gave the team real-time visibility into receivables without manual work.

Once everything sat in one place, the results followed. With Kolleno’s automated workflows, Arpadis now resolves disputes 65% faster, clearing roadblocks that once delayed payments and disrupted financial planning.

Then came the numbers. In just 12 months, over €100 million was collected, ensuring strong liquidity and stable working capital. In the same period, 109% of payments were collected within 90 days, a sign of a far more proactive, streamlined approach to cash flow.

The bigger change is how the team operates. By automating follow-ups, optimizing dispute resolution, and enforcing smarter credit policies, Arpadis turned its accounts receivable process into a scalable, data-driven system, one that supports continued growth without adding financial risk. Less time goes to manual chasing and reconciling, and more goes to the accounts and decisions that need real judgment.