Collection Agent
About the role
We’re looking for a tech savvy collection agent to help us collect unpaid invoices for our clients. You will collect using our in house developed software and calling customers when needed.
You will build relationships with both our clients and their customers, always looking for the best outcome and treating customers fairly. You will produce reports when needed and should always look for ways to improve your tasks.
You’ll be joining us right at the start of our growth and are expected to provide feedback and input into how we can improve our processes. We’re looking for someone ambitious, with the confidence to speak to customers and suggest new ideas – working directly with experienced founders and senior team who have worked at large international corporates (i.e. Booking.com, Goldman Sachs).
You’ll get support from us, but we want someone to own the process and feel comfortable speaking to multiple stakeholders. You’ll join a fast-paced team where you’ll be testing, learning and iterating as fast as you can. We’re looking for someone data driven and curious, who can prioritise and focus.
About The Company
Kolleno is a challenger B2B Financial Technology company which is accelerating payments cycles for your open invoices: marketplaces, challenger banks, commercial banks, SMEs and enterprises.
Our unique technology segments debtors into different risk categories, allowing us to send personalised messages with different communication tones and providing the right payment option.
Our technology also offers real-time analytics of customer actions and repayments, supplemented by detailed dashboards and individual reports to help optimise working capital.
Our mission is to focus on great user experiences, while providing businesses with superior collection results.
What We’re Looking For
– A person who sees joining an early-stage company for the huge opportunity that it is. You’ll be helping us raise the bar in SME’s late payment automation. Ideally, you’ll have an interest in developing our company culture and the conviction to contribute to it.
– Previous credit control/collections experience is preferred but not required
– A confident and amicable telephone manner with excellent written and verbal communication skills
– A basic understanding of accounting and the core principles of accounts receivables practices or willingness to learn (we can provide training)
– Working knowledge of Microsoft Word and Excel to intermediary level (pivots and look ups) and Microsoft Teams
– Ability to produce reports, in an accurate and expedited way, when requested by clients and other members of the team
– A great communicator who speaks their mind. We value diverse thinking. We expect you to challenge our ideas and assumptions.
– Independent and autonomous – you’ll have a lot of responsibility and ownership from day one.
– Significant opportunity to progress as the company develops
FAQ
Is this a full-time role?
Yes. Ideally this person would join us full time asap.
Can I work remotely full-time?
Everyone is currently working from the office in Mayfair.
